Terms & Conditions

1. Introduction

1.1. We understand that, when using services provided online, it may be tempting to overlook the terms and conditions applicable to those services. However, it is important that you understand our Terms and Conditions (the "Terms and Conditions"), as your use of the AppMe Platform is conditional upon your acceptance of them. In order to use the services, we offer, you are asked to read and accept these Terms and Conditions carefully.

2. Definitions

2.1. Company - ELLU S.R.L., a limited liability company, having its registered office in Bucharest, 10-12 Belgrad Street, Attic, District 1, Romania, registered with the Trade Registry under no. J2025070231006;

2.2. Client User - the individual who registers on AppMe in order to access and use online booking services offered by service providers (the "Professionals"), as well as any other services made available to such person through AppMe in this capacity, acting as a consumer;

2.3. Professional User - the individual authorised by a Professional to access the AppMe services;

2.4. User / Users - a generic term referring to both the Client User and the Professional User where the relevant provisions apply generally to both categories of Users;

2.5. AppMe / Platform - the online platform operated by the Company through which the services described in these Terms and Conditions are provided.

3. General Provisions

3.1. In order to use the services, we may require you to express your agreement to these Terms and Conditions through a specific action signifying your express and unequivocal consent.

3.2. If you fail to review the Terms and Conditions but continue to use AppMe, we will consider that you have tacitly accepted these Terms and Conditions (including any updates thereto). If you do not agree with these Terms and Conditions (including any updates thereto), please cease using AppMe immediately.

3.3. The Company reserves the right to amend these Terms and Conditions unilaterally. Any amendment will be notified to Users in advance, at least 15 calendar days before its effective date. During this notice period, if you do not agree with the proposed amendments, you are entitled to stop using the services immediately and request closure of your User account, without penalty. Continued use of the Platform after expiry of the 15-calendar-day notice period constitutes acceptance of the amended Terms and Conditions. No amendment will have retroactive effect in respect of bookings or services already contracted before the amendment enters into force.

3.4. The processing of all personal data that you submit through the AppMe Platform or that we collect about you is governed by our privacy policy (the "Privacy Policy"). Although the Privacy Policy does not form part of these Terms and Conditions, we recommend that you read it in order to understand how we process your personal data, what rights you have, and how you may exercise them.

4. Purpose and Scope of the Platform

4.1. The AppMe Platform acts as an online intermediary, connecting Client Users with Professional Users. By using AppMe, you benefit from the following main services offered by the Company:

• Online bookings with Professionals: the ability to make online bookings for beauty, health and personal care services provided by Professionals registered on the Platform. You may select the provider, service, date and time you prefer, subject to the availability displayed;
• Communication and appointment management: the Platform ensures the efficient coordination and management of communications relating to appointments made between you (the Client) and the Professionals, including booking confirmations, reminders and booking changes;
• Services ancillary to bookings: as the Platform evolves, additional services related to online booking activities may be made available (for example, ratings and review systems, loyalty programmes, promotional offers, etc.), depending on the Company's decisions and the options available on the Platform for both Clients and Professionals.

4.2. Any new services implemented on the Platform shall be subject to these Terms and Conditions unless expressly governed by separate terms. Where certain services are subject to separate terms and conditions, such terms will be clearly communicated, and those specific provisions shall prevail over these general Terms and Conditions.

5. Access Conditions

5.1. Access by Client Users to services offered by Professionals is available only after creation of a User account and authentication within AppMe.

5.2. Persons who use AppMe without registering may access the Platform freely, without any obligation to register, solely for informational purposes regarding the Platform and the services offered by Professionals. Unregistered visitors may not submit booking requests or use the interactive features of the Platform.

5.3. Through the dedicated account, the Client User may access the services of Professionals in accordance with the booking conditions and options established by each Professional.

5.4. The Client User may receive confirmations and automatic notifications regarding bookings by email or within the Platform.

5.5. Account creation and configuration is carried out through the "My Account" option within AppMe by completing the basic information relating to the Client User, including contact details and the password required for setup. You undertake to keep your password confidential and to maintain account security. You must not disclose your login credentials to any other person. You are solely responsible for all activities carried out through your account. The Company shall not be liable for any loss caused by unauthorised access to your account due to your fault (e.g. lost or infected device, unauthorised access to the email account associated with your account, etc.).

5.6. Client Users may discontinue use of the services offered through AppMe at any time and may also request deletion of their User account registered on our Platform at any time.

6. Booking Services and Interaction with Professionals

6.1. The AppMe Platform allows you to search for providers (salons, clinics, individual professionals) and submit a booking request for the services you require at the date and time available in the system. Once you have completed the required details (service, time, and any notes for the provider) and submitted the request through the Platform, it will be routed to the relevant Professional.

6.2. The Company is not responsible for Users' performance or communications and has no control over the quality, timing, legality, failure to provide, or any other aspect of requests, Professional Users or Client Users, nor over the integrity, responsibility, competence, qualifications, or any actions or omissions whatsoever of Users, or any ratings or reviews provided by Users about one another.

6.3. The Company gives no warranty as to the compliance, seriousness, timeliness or accuracy of any requests, services provided by, or communications between Users identified through the Platform, whether public or private, through online or offline interactions or otherwise.

6.4. Professional Users are independent contractors vis-à-vis Clients and are not employees, partners, representatives, agents, joint venturers, contractors or franchisees of the Company. The Company does not participate in the provision of services and/or products offered by Professional Users and does not engage persons to distribute their products and/or perform their services. By bringing together Client Users and Professional Users, AppMe operates as an online marketplace through which the Company provides only digital functionalities, in the form of databases, by means of which information posted by Professional Users is transmitted.

6.5. Client Users acknowledge and agree under these Terms and Conditions that the Company does not supervise, define business purposes for, direct, control or monitor the activity of any Professional User and, to the fullest extent permitted by law, expressly disclaims any responsibility or liability for the services provided by any Professional User in any manner whatsoever, including, without limitation, any statutory warranties, warranties as to quality or fitness for a particular purpose, or compliance with any law, statute, ordinance, regulation or similar requirement.

6.6. Booking confirmation: Depending on each Professional's settings (automatic or manual confirmation), you will receive a notification informing you that the booking has been accepted (confirmation) or, alternatively, of any proposed changes/rejection (if the provider cannot honour the request exactly as submitted). These notifications will be delivered directly through the Platform, as well as through the communication channels for which you provided consent when supplying your contact details. Please review the booking details and report any discrepancies immediately.

6.7. Communication with the Professional: Once the request has been registered, the Professional User is entitled to contact you by phone or by electronic means (SMS, email, message within the Platform) solely for the purpose of obtaining any additional information necessary to perform the booked service. By submitting a booking request, you agree to be contacted in this manner by the Professional, where necessary, in relation to the appointment details. For example, situations may arise where the Professional needs clarification regarding your preferences, pre-treatment preparation or other practical matters.

6.8. Company's right to cancel requests: The Company reserves the right to unilaterally cancel any booking request made by a Client User, without any further obligation between the parties and without either party being entitled to claim damages, if the data provided by the Client User in the booking form is incomplete or incorrect. This measure is intended to protect both Professionals and the Company from invalid bookings (for example, an incorrect phone number that makes confirmation impossible). Please complete booking request forms carefully in order to avoid such situations.

6.9. Cancellation and no-show policy: We understand that plans may change. If you wish to cancel a confirmed booking, it is recommended that you do so with as much notice as possible, using the dedicated functionality within the Platform (or by contacting the Professional directly, if urgent). Cancellation of an appointment may be subject to conditions imposed by the Professional, depending on the timing of the cancellation. Details regarding the cancellation and no-show policy will be available on each Professional's profile page or in the booking confirmation. Please respect your appointments or cancel them in good time, as a matter of courtesy toward the Professionals' work.

6.10. Consumer right of withdrawal: Under consumer protection legislation, in the case of distance contracts (such as booking a service through an application), you generally have the right to withdraw from the contract within 14 calendar days, without giving reasons. However, many services offered through AppMe fall within legal exceptions to the right of withdrawal. For example, if you have booked a service session for a specific date and time, it may be considered a service to be provided on a fixed date, in which case, pursuant to Government Emergency Ordinance no. 34/2014, Article 16, the right of withdrawal will no longer apply. Likewise, if you request that the service performance begin before expiry of the withdrawal period (for example, where the booking is for a date within the next 14 days) and the service is fully performed, you will lose your statutory right of withdrawal.

6.11. In practice, if you wish to cancel a booking that you changed your mind about shortly after making it (and you are still within the 14-day period before the service is provided), please use the cancellation mechanisms available on the Platform. We will treat this as an exercise of the right of withdrawal and will assist, together with the Professional, in arranging reimbursement of any sums paid, where withdrawal is permitted by law. In cases where the statutory right of withdrawal does not apply (for example, services scheduled for a fixed date in the near future), the cancellation/no-show rules referred to above and any goodwill commercial policies of the Professional will apply.

6.12. Contractual relationship regarding booked services: It is important to note that, through AppMe, you are in fact entering into a services contract directly with the selected Professional, and the Company is not a party to that contract. The Platform merely facilitates the matching of demand with supply and the communications between the parties. Accordingly, the Professional bears full responsibility for providing the service as agreed, and you bear responsibility for fulfilling your payment and attendance obligations, as applicable. The Company acts solely as a technical intermediary (providing the booking infrastructure) and does not participate in the actual provision of services by the Professional. By connecting Clients with Professionals, AppMe operates as an online marketplace and as a mechanism for transmitting information made available by Professional Users, without guaranteeing in any way the content or quality thereof.

7. Verifications and Registration of the User Account

7.1. Registration of a User account on the AppMe Platform is free of charge. Users may be subject to a verification process before registration and during their use of the AppMe Platform. Although the Company reserves the right (but not the obligation) to carry out checks, the Company cannot confirm that each User is who they claim to be and assumes no responsibility whatsoever for the accuracy or authenticity of information obtained during such checks. By accepting these Terms and Conditions, Users agree to any checks carried out by the administrator of the AppMe Platform as a safety measure relating to the truthfulness and accuracy of the information provided.

7.2. The Client User is entitled to create an account and benefit from AppMe services only if they are at least 16 years old. By registering, you represent on your own responsibility that you satisfy this age requirement. If you make a false declaration regarding your age, you bear full responsibility for the consequences. The Company reserves the right to verify users' eligibility and to suspend or delete accounts that breach this requirement, without prior notice.

7.3. The information that the Client User must provide when creating the User account must be complete and accurate. Registration requires your name, a valid email address, contact telephone number, address, and saved card, as well as any other data necessary for the provision of services. Access to the AppMe Platform is based on a password chosen by the User, and the Company does not have access to Users' configured passwords.

7.4. If the information provided when creating the User account subsequently changes, the User is required to update that information immediately and keep it current throughout the use of the AppMe Platform. Keeping information up to date is essential to the proper functioning of the services. We reserve the right to suspend or restrict access to the account and to refuse current or future attempts to register or contract services on the Platform if we determine that the information provided is false, incomplete or inaccurate, until the situation is remedied.

7.5. The User account may also be deleted by the Company where you, as a Client User, breach the rules and obligations set out in these Terms and Conditions or under applicable national or international law.

7.6. As a Client, you are entitled at any time to stop using the Platform and delete your account, without justification and without charge. You may initiate account deletion by contacting us using the contact details indicated herein. Upon deletion of the account, the agreement between you and the Company under these Terms and Conditions shall terminate automatically. Please note: if you delete your account, you will no longer have access to the data, booking history or content associated with that account, and the Company is under no obligation to recover or subsequently provide such data. Likewise, if you have paid for any paid-for services/options offered by the Platform (if applicable), the sums paid will not be refunded pro rata for any unused remaining period, deletion of the account being treated as unilateral termination without further claims.

8. Representations and Warranties

8.1. The Client User expressly represents and warrants that:

• All information provided is complete, true and accurate;
• They have the right, authority and capacity to enter into this agreement and to comply with these Terms and Conditions in their own name;
• They understand and agree that, in addition to these Terms and Conditions, certain services may be governed by specific rules, and any such rules will be published separately;
• They understand that they are solely responsible for the security of their username and account password;
• They will act professionally and responsibly in interactions with other Users;
• They will use the Platform for its intended purpose;
• They will keep their calendar updated and avoid unjustified cancellations.

9. Platform Rules and Acceptable Conduct

In order to maintain a safe and civilised community, please comply with the following rules when using the AppMe Platform. These rules apply to all Users in any interaction through or related to the Platform:

9.1. Use personal data solely for booking purposes: You agree not to use personal data obtained through the Platform (such as names, telephone numbers, addresses, images of other persons) for any purpose other than benefiting from the services in connection with which the interaction through AppMe took place. In other words, the Professional's contact information (or that of other Clients, where applicable) may not be used for spam, unsolicited commercial communications or any purpose outside the relevant business relationship.

9.2. Do not infringe others' rights; do not harass: You are strictly prohibited from using the Platform to defame, abuse, harass, stalk, threaten, intimidate or deceive anyone. Nor may you in any way infringe the legal rights of others (for example, rights to privacy, confidentiality, reputation and public image). Please treat other Users (Clients or Professionals) and AppMe staff with respect and in good faith.

9.3. Do not publish illegal or offensive content: You may not post, upload, transmit or distribute through AppMe any language or material that is offensive, defamatory, false, obscene, pornographic or unlawful. This applies to any reviews, comments or images uploaded to the Platform. Please maintain a civil tone and focus on facts, particularly when leaving a review.

9.4. Do not use automated tools or fraudulent methods: The use of scripts, software robots, web scrapers, crawlers or any other automated program that may simulate activity on the Platform is prohibited. You must also not attempt to exploit any technical vulnerabilities of the Platform in order to gain undue advantage. Any attempt to manipulate the booking system (for example, by falsifying geolocation, creating false requests, etc.) is strictly prohibited.

9.5. Do not engage in unauthorised advertising: The Platform must not be used as a means of advertising or offering for sale products/services unrelated to the purpose of AppMe. You are prohibited from promoting external businesses, competing websites, commercial schemes or anything outside the beauty/health services targeted by the Platform. For example, you may not post links to other platforms or unsolicited offers in reviews.

9.6. Do not impersonate others: You may not pretend to be another person or another User, nor allow another person to use your account. Your AppMe account is personal and may not be shared with third parties. Using another person's identity (for example, creating an account in someone else's name) is a serious breach.

9.7. Do not use the Platform for unlawful or unauthorised purposes: Any use of AppMe in breach of the law is prohibited. This includes, without limitation, attempting to book / offer a service that violates local, national or international legislation or contravenes public policy or accepted morals. For example, you must not attempt to use AppMe for unauthorised medical services, prohibited substances, sexual services for remuneration, or any other activity not permitted by law.

9.8. Do not spam: You may not repeatedly send identical or similar requests (so-called "spam" directed at Professionals). Nor may you send unsolicited commercial messages to other Users through any channels obtained via AppMe.

9.9. Do not obstruct other Users: You must not take any action that may limit or prevent other Users from using the Platform normally. For example, you must not attempt to block a Professional's calendar with false bookings or disrupt forum/review discussions (if such functionality exists) through repetitive comments.

9.10. Do not state that you represent the Company if that is untrue:You may not suggest that you speak or act on behalf of the Company unless you have the Company's express authorisation. Your statements, whether within or outside the Platform (for example, on social media), must not be presented as endorsed by the Company. You are solely responsible for your own statements.

9.11. Do not alter or exploit Platform elements without authorisation:You are prohibited from adapting, copying, modifying or creating derivative works of AppMe, licensing, sublicensing or commercially exploiting the Platform in any unauthorised way. Nor may you attempt to remove or alter copyright notices, branding elements or other intellectual property rights displayed on the Platform.

9.12. Do not use the Platform for recruitment or other external purposes:AppMe must not be used to post announcements or requests intended to direct Users to another business, website or service outside those offered through the Platform. Likewise, you must not use data obtained through AppMe to contact Users for hiring or collaboration outside the Platform, thereby bypassing AppMe. Our aim is to keep interactions within the Platform ecosystem for safety and traceability.

Breach of the above rules may result in measures taken by the Company, including warnings, deletion of non-compliant content or, in serious or repeated cases, suspension or deactivation of the account without notice. The Company reserves the right at any time to deny any User access to the Platform and to refuse or remove any content (texts, images, reviews, etc.) that breaches these rules or is otherwise considered unacceptable.

Please note that the above conduct rules also apply to all User-generated content on the Platform, including reviews and comments. Thus, if you post a review about a salon, you must ensure that it complies with the same standards (civil language, honest and lawful content, etc.). Authentic feedback, whether positive or negative, is welcome; however, we reserve the right to moderate or remove reviews containing insults, false information or otherwise violating this section.

10. Liability of the Parties and Limitation of the Company's Liability

10.1. The Company's intermediary role: The Company acts solely as the operator of the AppMe Platform, facilitating the meeting of Client demand and Professional supply. The Company does not guarantee and does not in any way control the quality, capacity, competence, legality or availability of services provided by Professional Users. Likewise, we do not guarantee the seriousness or accuracy of requests submitted by Client Users to Professionals. Any actual contractual relationship for the provision of services arises and is performed exclusively between the Client User and the Professional, and they bear direct responsibility for performing their reciprocal obligations. The Company expressly assumes no liability for failure by either party to perform, or for improper performance of, obligations within that relationship.

10.2. The Company does not supervise or direct the activity of Professionals, who are independent contractors vis-à-vis Clients and not employees or representatives of AppMe. We have no control over the manner in which the Professional performs their service or over communications between the Client User and the Professional, whether online or offline. Accordingly, the Company cannot be held liable for the actions or omissions of any User, whether Client or Professional, in relation to the services that are the subject of bookings. This disclaimer includes, without limitation: the quality and outcome of the service provided, the punctuality and seriousness of the parties, any damages or losses caused during the relationship between Client User and Professional, conformity of the service with expectations or with its description, accuracy of information provided by the parties to one another, etc. The Company gives no warranty that Users' requests or services will be compliant, fit for purpose, timely available or error-free.

10.3. Although the Platform includes verification mechanisms and Professional reviews, the Client User understands and agrees that it is their responsibility to verify, to the extent possible, the quality and legality of the services offered by the Professional before contracting them. You are entitled to request from the Professional any additional information, authorisation documents or certifications that you consider necessary to ensure that the service meets your requirements and complies with the law. By accepting these Terms and Conditions, you expressly declare that you will exercise due care when contracting services/products offered through AppMe and that you will not hold the Company liable for any negative consequences or losses resulting from your contracting services from a Professional whose documentation or qualifications later prove deficient. In short, while AppMe facilitates contact, the choice of Professional is yours and should be made on an informed basis.

10.4. Liability for operation of the Platform: The Company makes sustained efforts to ensure that the Platform is accessible safely and stably to as many Users as possible. However, we cannot guarantee that AppMe will operate uninterruptedly on every device or operating system. Given the variety of technical configurations, we do not guarantee compatibility of the Platform with all existing devices or operating systems. Temporary interruptions may occur due to maintenance works, improvements, updates or server capacity limitations. We reserve the right to restrict access to services temporarily in order to ensure maintenance, integrity and improvement of the technical infrastructure. In addition, for independent technical reasons (unforeseen system errors, communication network issues, power outages, etc.), services may at times be wholly inaccessible or operate with limited functionality.

10.5. In particular, the Company excludes any liability for ensuring uninterrupted operation of the Platform or availability of any service offered through it. We do not guarantee that AppMe will be free of errors or viruses, that defects will be corrected immediately, or that the results of using the Platform will always be correct, accurate and reliable. We recommend that you use your own security solutions (e.g. updated antivirus software) and ensure that you have a stable internet connection when using the Platform.

10.6. Limitation of the Company's liability: To the extent permitted by law, any liability of the Company for losses suffered by Users is limited. The Company cannot be held liable for malfunctions in the use of the Platform caused by external factors, such as the way your device operates, interruptions in the electricity supply, problems with internet networks or third-party providers' services, etc., over which the Company has no control and for which it bears no responsibility. Likewise, in no event shall the Company be liable for indirect, consequential or opportunity losses (such as loss of anticipated profit from a missed appointment) arising in connection with the use of the Platform.

10.7. The Company shall be liable to Users only for immediate and foreseeable losses existing at the time the Client User accepted these Terms and Conditions, and only where such losses were caused directly by the Company's gross negligence or wilful misconduct. In other words, the Company is not liable for mere negligence or minor errors, and in the event of major errors, financial liability is limited to the actual loss suffered that was reasonably foreseeable. However, no exclusion or limitation of liability in this document applies where such limitation is prohibited by law. For example, we do not limit liability for personal injury or death caused by our negligence, nor do we affect any rights granted mandatorily to consumers by law (and any contrary clause shall be deemed unwritten).

10.8. Liability of the parties in the Client-Professional relationship:The Company is not a party to the service contract between you and the Professional. Accordingly, the Company is not liable for any failure by the Professional to comply with legal or contractual obligations toward the Client, nor vice versa. Any obligations relating to service quality, statutory warranties, performance deadlines, safety obligations, consumer protection, etc. rest directly with the Professional providing the service. Likewise, the Company shall not be liable for any dispute or loss arising between you and a third party as a result of services contracted through the Platform (for example, if a beauty treatment causes you an allergic reaction or damage, any claim must be brought against the Provider, not the Company).

10.9. Indemnity (compensation of the Company): You agree to defend and fully indemnify the Company against any claim, action, cost, loss or damage (including lawyers' fees, court costs and penalties) resulting from your breach of these Terms and Conditions or from your fault in using the Platform. This means that, if another user or third party brings any complaint or claim against the Company as a result of your acts/omissions (for example, where you infringed another person's rights or caused damage through the Platform), you shall bear all costs and losses incurred by the Company in connection with such claim. We will of course seek to resolve any incident amicably where possible, but we reserve the right to take legal action where necessary.

11. Reviews and Comments

11.1. Clients may use the Platform's review feature to assess the Professional and the services provided. Reviews must honestly reflect real experiences and comply with the Platform usage rules. Client Users undertake to bear any consequences resulting from the information and statements published through use of this functionality.

11.2. The publication and moderation of reviews are governed by our Review and Moderation Policy. That policy details the conditions for expressing views, prohibited content, the Professionals' right of reply, and the procedure for challenging moderation decisions.

11.3. The Company does not guarantee the accuracy, truthfulness or completeness of reviews published by other Users and shall not be liable for any loss resulting from consulting or relying on such reviews.

12. Billing and Payment

12.1. The AppMe Platform supports several payment options for your convenience. Before completing a booking, you will be able to select your preferred payment method, and the Platform will inform you of the available options and any related costs (e.g. processing fees, if applicable). At present, the accepted payment methods include:

• Full online payment in advance, whereby you pay the full value of the booked service by bank card (securely processed by a payment services provider - PSP). The amount corresponding to the service is debited at the time the transaction is confirmed, and you will receive proof of payment.
• Saved card for no-show protection, in which case, depending on the policy set by the Professional on the Platform, you may be charged a partial advance payment (a percentage of the value of the booked service) in the event of non-attendance. In the event of a no-show, such advance payment may be retained automatically through the secure payment system. If the service takes place as scheduled, you will pay the provider directly (in cash or by card on site, as applicable).

12.2. The Client User is responsible for choosing the payment method and bears any banking fees applicable to payments, and the Company shall not be liable for any loss caused by the Client User's inability to access the Platform as a result of a lack of valid payment.

12.3. The Company is not responsible for any technical errors occurring in the payment process that are attributable to Professionals, PSP services, third parties or banking institutions. In such a case, the Professional User is required to take all necessary remedial measures and to contact the Company where payment cannot be completed due to the Company.

12.4. Online payments are processed through authorised partners (PSPs) and secured in accordance with industry standards. The Company does not store your full card details, which are managed by the PSP. Saving a card within the Platform is optional, but recommended to facilitate future payments.

12.5. The prices displayed on the AppMe Platform for each service are set by the Professionals. They are expressed in the indicated currency (RON or, where applicable, EUR). Professionals may update prices at any time, and the new prices will replace previous offers displayed for future bookings. Once a booking has been confirmed, the agreed price will not be changed retroactively. Any one-off promotions or discounts will be communicated clearly (see the next section).

13. Offers, Discounts, Competitions

13.1. The Company may, at its discretion, run various promotional campaigns intended to encourage use of the services (for example, credits or discount coupons, limited-period discounts, etc.). Free offers and discounts may be granted at any time, at the Company's sole discretion.

13.2. The Company will publish in advance on the Platform information regarding the availability of discounted offers or free packages, the conditions under which these may be accessed and the eligibility criteria. In this respect, the Company undertakes to exercise maximum diligence and transparency so that Client Users have reasonable and realistic expectations regarding the services they may access through the Platform.

13.3. The Company may organise competitions for Client Users. In this respect, the Company will publish the competition rules and the applicable conditions in advance. We encourage you to read the rules before participating in any competition. Participation is voluntary, and any personal data collected in that context will be processed in accordance with the Privacy Policy.

13.4. Important: Promotional offers (credits, discounts) are subject to the specific conditions announced in advance. If we identify abuse or attempted fraud in relation to an offer (for example, creation of multiple accounts to claim the same promotional coupon), we reserve the right to suspend the relevant benefits and/or the accounts involved.

14. Amendment and Termination of the Agreement at the Company's Initiative

14.1. Suspension and Termination for Reasons Not Attributable to the User

14.1.1. The Company may periodically amend and improve the Platform and/or the services provided through it. The Company may add or remove functionalities or features of the AppMe Platform. The Company may also suspend or discontinue entirely the operation of the Platform and/or the provision of any service.

14.1.2. The User will be notified in advance by email of such suspension or permanent discontinuation. If the operation of the Platform is permanently discontinued, the agreement between the Company and the User governed by these Terms and Conditions, as well as any other special terms and conditions, shall be deemed terminated.

14.2. Termination for Reasons Attributable to the User

14.2.1. The Company is entitled to terminate the agreement with the User established under these Terms and Conditions (or any other applicable supplementary terms and conditions), without any additional formality, if the User fails to comply with the Terms and Conditions of this document and/or any other applicable supplementary terms and conditions. In such cases, the Company may limit or exclude the User's access to the Platform and/or the Company's services, or may temporarily or permanently deactivate and/or delete the User account, including its content.

14.2.2. The Company reserves the right to temporarily or permanently deactivate and/or delete the Professional User account, without notice, in particular in the cases provided for in section 9 of these Terms and Conditions.

15. Force Majeure

15.1. In cases of force majeure, the Company shall be released from its obligation to perform.

15.2. Force majeure events shall include all unforeseeable events, as well as those events the effects of which on contractual performance are not attributable to either party. Such events shall include, in particular, legal measures in strike situations, including where arising within third-party companies, official measures taken by authorities, failure of communication networks and portals of other providers, disruptions affecting network operators and other malfunctions, including where such events occur at the level of subcontractors, sub-suppliers and their own subcontractors. Users shall have no claim in respect of malfunctions for which the Company is not responsible.

16. Confidentiality and Data Protection

16.1. During your use of the Platform, you may have access to certain information belonging to the Company that is not public (for example, elements of the Platform, know-how, strategies, development plans, source code, financial or marketing data). All Users are required to keep such Company information confidential and not disclose it to anyone without our prior consent, failing which they may be liable for damages corresponding to the loss caused.

16.2. "Confidential Information" means any trade secret of the Company and any information disclosed by the Company to Users in writing, by electronic message or in any other form of communication, tangible or otherwise, or obtained by Users through their own observations, directly or indirectly, at the place where activities are conducted, including, without limitation, data, analyses, reports, manuals, studies, ideas, concepts, software, source code, know-how, techniques, methodologies, databases, compilations of technical data, designs, specifications, drawings, matrices, memoranda, forecasts, correspondence, diagrams, models, flow charts, computer programs, business plans/procedures/strategies, territorial coverage, financial and marketing plans/strategies, any documents prepared by the Company, or by any of its directors, employees, agents or consultants, including but not limited to information regarding costs, products, equipment, marketing, methods, training programmes, customers, suppliers, dealers, service providers, employees, specifications, and any other technical, financial, commercial or business information of the Company, whether or not designated as "confidential", and any similar information.

16.3. When you make a booking, it is natural that certain of your data will be transmitted to the Professional with whom you have booked, so that the Professional may provide the service (for example, your name, phone number, and any notes regarding your requirements in connection with the requested service). The Professional is in turn required to use such information strictly for the purpose of providing the service and to handle it in accordance with the law (including not disclosing or using it for other purposes without consent). Through separate contractual terms, the Company imposes on Professionals confidentiality and data protection obligations at least equivalent to those contained in this document. However, if you notice any breach (e.g. a Professional uses your phone number to send unsolicited commercial messages outside the platform), please report it to us immediately.

16.4. The Company may contact you by email, telephone or notifications within the Platform in relation to operational aspects of the services (booking confirmations, appointment alerts, changes to conditions, etc.). Such communications are made on the basis of the contractual relationship between us and are not regarded as unsolicited commercial messages. By contrast, marketing communications (e.g. newsletters) will be sent only if you have voluntarily subscribed and given separate consent, in accordance with the law. You may change your mind at any time by using the unsubscribe mechanism provided.

17. Intellectual Property Rights

17.1. The Company's rights in the AppMe Platform. The Platform, its content, trade name, the AppMe brand, source code and all elements involved in its operation are the exclusive property of the Company, protected by applicable intellectual property legislation. Permission to use AppMe, or permission to access it and its functionalities, does not imply and cannot be construed as constituting a licence or assignment, in any form, whether exclusive or non-exclusive, of the relevant intellectual property rights.

17.2. Any use in one's own name of the brand, Platform or any element that is the Company's exclusive property shall render the User liable for the full loss caused to the Company.

17.3. Accordingly, the User shall not copy, display, modify, create derivative works from, publish, sell, reproduce, distribute, commercially exploit, or in any way obtain any benefit or profit in their own name or in the name or interest of another from content belonging to the Company, nor shall the User assist or participate, directly or indirectly, with any third party in the actions or activities referred to above.

18. Governing Law and Jurisdiction

18.1. The Terms and Conditions applicable to Users shall be governed by and construed in accordance with Romanian law, and any disputes relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the competent courts of Romania.

18.2. Users may also resort to independent out-of-court dispute resolution mechanisms or bodies recognised or certified in accordance with the law, for the purpose of clarifying or resolving any disputes.

19. Final Provisions

19.1. THE COMPANY RESERVES THE RIGHT TO UPDATE THESE TERMS AND CONDITIONS PERIODICALLY (FOR EXAMPLE, IN ORDER TO REFLECT CHANGES IN APPLICABLE LEGISLATION OR IN THE SERVICES PROVIDED BY THE COMPANY). USERS WILL BE NOTIFIED OF ANY SUCH UPDATES / AMENDMENTS TO THE TERMS AND CONDITIONS AND WILL BE ASKED TO EXPRESS THEIR AGREEMENT TO THE UPDATED TERMS AND CONDITIONS. REFUSAL TO ACCEPT THE UPDATED TERMS AND CONDITIONS WILL RESULT IN TERMINATION OF THE AGREEMENT WITH THE COMPANY, AND USERS WILL NO LONGER BE ABLE TO USE THE PLATFORM AND/OR THE COMPANY'S SERVICES.

19.2. Users may not assign their rights and obligations under these Terms and Conditions (or any part thereof) without the Company's written consent. The Company may assign or delegate its rights and obligations under these Terms and Conditions.

19.3. If any provision of this document is declared null and void, the parties expressly agree and declare that the remaining provisions shall remain valid and in full force and effect.

19.4. In the event of discrepancies between these Terms and Conditions and any specific terms and conditions (e.g. specific terms applicable to promotions), the specific terms and conditions shall prevail.

19.5. These Terms and Conditions govern the relationship between the Company and the User. Except where expressly stated otherwise, they do not create any rights in favour of third parties. Nothing in these Terms and Conditions shall be construed as creating between the User and the Company any partnership, joint venture, principal-agent or employer-employee relationship. Neither party shall have any right, power or authority, whether express or implied, to bind the other.

20. Contact

20.1. The Company may be contacted at 10-12 Belgrad Street, District 1, Bucharest, Romania (the Company's registered office), email: office@appme.app.

20.2. Unless the User communicates any change, notifications will be sent to the contact details provided by the User, and such notifications shall be deemed received by the User. The User may contact the Company at the above email address if they wish to change the email address used for receiving notifications.